Ryan Austin headshot

Ryan Austin

Administrator @ NASCAR

Biography

Proactive and resourceful technical writer with experience in community management and document design. Demonstrates proven skills in fostering community engagement, creating resources for online platforms, and managing projects. Able to effectively collaborate in team environments and possesses a strong capacity to manage multiple projects concurrently.

Education

B.A. in Technical Writing, May 2024

University of Central Oklahoma

Experience

NASCAR logoAdministrator

2022 - Present • NASCAR


Managed the health and well-being of the 16,000-member NASCAR community, monitoring and ensuring a positive environment. Additionally, I conducted comprehensive analytics to track and report on the community's growth and engagement levels, providing valuable insights for strategic development.

Austin Logic logoConsultant

2015 - Present • AustinLogic


Monitored client systems, performing routine maintenance on a monthly, quarterly, and bi-yearly basis. This proactive approach was pivotal in ensuring consistent system uptime and stability, thereby supporting optimal operational performance.

UCO logoTechnical Writing Intern

2023 • UCO


Worked as an intern for the University of Central Oklahoma's English department. I created and fulfilled requests for documentation on behalf of faculty teaching at UCO.

Writer

2020 - 2022 • Discord


Researched and created documentation for resources on behalf of Discord for their "Safety Library & Community Portal".

Projects

Discord Moderator Program
Jun 2021 - Dec 2022

Professionally trained in community engagement and content moderation by Discord. Through this program I gained extensive experience working with notable companies such as Discord, NBC, and NASCAR. The full list can be seen below.


Discord Snowsgiving 2020 & 2021

Helped with giveaways, community events, and moderation for Discord's Snowsgiving events in 2020 and 2021.


Amazon Game Studios

Worked with Amazon Game Studios for the launch of their MMO "New World", handling community management, moderation, and event coordination.


Wendy's

Contributed to the launch of Wendy's Discord server, focusing on community establishment, moderation, event coordination, and support during phases of significant community growth.


NASCAR

Currently an administrator for NASCAR's Discord server, responsible for moderation, event planning, server configuration, and team collaboration.


Kevin Abstract

Established rapper Kevin Abstract's Discord community, overseeing moderation, event management, and server setup during community expansion.


Platinum Games

Assisted in the Discord community launch for Platinum Games' "Babylons Fall", focusing on server configuration, moderation, and event management post-launch.


Swedish House Mafia

Aided in the launch of Swedish House Mafia's Discord server, focusing on server setup, moderation, and event management.


NBC (Summer Olympics)

Contributed to the Discord server for NBC's coverage of the Summer Olympic games, focusing on community event coordination and moderation.


Loot Crate

Supported Loot Crate in managing their official Discord server, which included moderation and event organization and management.


National PTA

Collaborated with the National PTA for their Discord server launch, handling server setup, moderation, and event management.

1890
Aug 2023 - Dec 2023

In my capacity as an Associate Editor for 1890, the undergraduate research journal at the University of Central Oklahoma, my principal duty was to evaluate and select my favorite articles for publication. This involved a critical assessment of each submission, focusing on the relevance, originality, and scholarly merit of the content. My role was important in helping curate a collection of varied academic articles, ensuring that the journal consistently showcased all sides of academic research.

New Plains Review
2020 & 2023

As an Associate Editor and Technical Writer for New Plains Review at the University of Central Oklahoma, I provided crucial editorial oversight for articles submitted to the journal. My role entailed meticulously reviewing and refining these submissions to meet the stringent academic and editorial standards. Additionally, I helped develop important technical documents, such as the New Plains Review style guide.

A Chance to Change
Jan 2021 - May 2021

As part of a five-member team, I played a role in the conversion of a comprehensive 75-page resource document from .pdf to .docx format. This was for "A Chance to Change," a mental health institution in Oklahoma. My responsibilities encompassed: adjusting the document spacing, contributing to the development of the style guide, and presenting my contributions to "A Chance to Change."

Digital Accessibility Foundations
Sep 2023 - Dec 2023

Completed the first phase of UCO’s Digital Accessibility Coalition for faculty and staff. It offers the learner foundational knowledge of web and document accessibility principles and provides an overview of important web-accessibility concepts, suitable for both technical and non-technical users. As a result of this course, the learner will be able to apply digital accessibility foundational knowledge to everyday.


Skills

Microsoft Word logo

Microsoft Word

Microsoft Powerpoint logo

Microsoft Powerpoint

Microsoft Excel logo

Microsoft Excel

Community Management logo

Community Management

Technical Writing logo

Technical Writing

Content Moderation logo

Content Moderation

Document Design & Accessibility logo

Document Design & Accessibility

Portfolio

Documents

These are a selection of documents I have created or worked on with a team. They showcase my Technical Writing and Document Design skills, along with my ability to work in a fast-paced team environment.

Designs

These are course posters I made for the faculty teaching at the University of Central Oklahoma during my internship. I incorporated Technical Writing, Design, and Document Design skills when creating each course poster.

American Ending Poster [Digital Monitor]American Ending Poster [Social Media]American Ending PosterBanned Books - Digital PosterComposition Pedagogies [Digital Monitor]Composition Pedagogies [Social Media]Composition PedagogiesCopy of Poem-a-MonthCreative Writing PosterCSDY 3353 Poetry WritingENG 3143 Feminist and Queer Theory [Digital Monitors]ENG 3143 Feminist and Queer Theory [Social Media]ENG 3143 Feminist and Queer TheoryENG 43435343 Linguistics [Digital Monitor]ENG 43435343 Linguistics [Social Media]ENG 43435343 LinguisticsENG 44035103 Modern Drama CSDY 45135513 Playwriting [Digital Monitor]ENG 44035103 Modern Drama CSDY 45135513 Playwriting [Social Media]ENG 44035103 Modern Drama CSDY 45135513 PlaywritingENG 48335833 CYBERPUNK FILM & FICTION (1080 x 1080 px)ENG 48335833 CYBERPUNK FILM & FICTION (1920 x 1080 px)ENG 48335833 CYBERPUNK FILM & FICTIONENG 49105910 - Banned Books [Social Media]ENG 49105910 - Banned BooksENG 49105910 - Writing & AI [Digital Monitor]ENG 49105910 - Writing & AI [Social Media]ENG 49105910 - Writing & AIENG 49105910 Writing in the Sciences [Digital Monitor]ENG 49105910 Writing in the Sciences [Social Media]ENG 49105910 Writing in the SciencesPoetics of Identity [Digital Monitors]Poetics of Identity [Social Media]Poetics of Identity

Contact